CUNA Railway Innovation

24/7 Emergency

289-383-0739

CUNA responds to emergency track repairs and derailment-related track work. Call the emergency number. Have location, hazard and a contact ready.

Emergency calls are answered 24 hours a day.

Have ready

  1. 01

    Location — mile point, subdivision, yard or facility name

  2. 02

    What happened — derailment, broken rail, washout, or other track emergency

  3. 03

    Hazards — product, overhead, public access

  4. 04

    Who is on site and how to reach them

What happens next

  1. 01

    Call

    Reach the emergency line. Give location, mile point or facility, and the condition of the track.

  2. 02

    Mobilize

    Qualified railway personnel positioned throughout Ontario are dispatched with the equipment the job needs.

  3. 03

    Restore

    Work is done to get the railway back in service safely.

  4. 04

    Report

    The customer gets a clear account of what was found and what was done.

Night thermite welding kit staged on the rail under work lighting

Request a call-back

If you cannot call, leave a number. For a track emergency, calling is faster than waiting for a call-back.

Mile point, subdivision or facility — if you have it.

Optional. Hazard or who is on site.

The call-back form is a fallback. Call the number above if the railway is stopped.

Scope: Emergency track work. The number on this page is the same number used in the header and footer.